About KodeKloud:
KodeKloud is an Edtech start-up focusing on providing the best DevOps learning platform through hands-on practice. KodeKloud’s courses are taken by students all around the world, with a concentrated demographic of working professionals and technical students in the field. KodeKloud’s mission is to provide the most effective DevOps learning experience to our students worldwide.
Job Description:
A critical component of our B2B revenue retention and growth, the Customer Success Executive is a specialist in customer engagements and product education, with the goal of customer satisfaction, retention and upselling growth. A Customer Success Executive will be taking over ownership of B2B clients brought in by the Business Development Team, and work hand in hand with cross-functional teams to ensure the best customer journey on our platform.
Roles & Responsibilities:
- Taking ownership of customer accounts from onboarding, customer education, transaction admin duties, and attending to customer technical queries
- Client-facing (Virtual): engaging customers at various junctures in their life-cycle to encourage user engagements and upsell team licenses
- KPIs & incentives will be based on customer churn and satisfaction score
- Ensuring deals data accuracy on Sales Pipeline & CRM (Hubspot)
- Lookout for new market opportunities and assist with day-to-day requirement of the overall Enterprise Team
- Gather feedback from leads on product improvement, courses, and features
Requirements:
- 1-2 years of similar experience in Customer Success or Sales
- Proficient with Hubspot CRM, Zoom, Calendly
- Fluent and persuasive in written as well as verbal communications (English), the role will interact mostly with clients from the U.S & EU
- Comfortable with fast-changing start-up environment and parameters
- Results driven and accountable for work and performance; committed to continuous development and growth
- Self-starter who is passionate about learning and sharing product knowledge
- Singaporean/PR
Work Arrangements & Benefits
- Hybrid work schedule/remote work
- Attractive, sustainable, and attainable incentive for product upselling & customer retention goals
- We are an equal opportunity employer and provide employment opportunities (EEO) to all employees and applicants for employment.
This job has now closed
You can find more jobs over on our careers page.
See More Jobs